Order FAQ

Ordering Process

I can’t add an item to my cart.

In order to add an item to your cart, a selection must be made for crust, sauce, cheese, and meat. If you don't want sauce or meat on your pizza, make sure you select the "No Sauce" or "No Meat" option within that category. The required categories can sometimes be easy to miss. If you still can't add the item to your cart, your desired item may be no longer available.

I can’t log in.

When logging in, your 5-digit code should be texted to your account phone number and also sent to your email address on file. If you need to change either, please submit a request .

It won’t let me proceed to checkout.

Once logged in successfully, make sure you have selected an available pickup time, provided vehicle information, and included a tip selection. If an error occurs, check the top of the page for the error message indicating what is holding up the checkout process. Errors could include the size of an order or incorrect payment information. Please note that when paying with a gift card, you will also be required to have a credit or debit card on file to cover any tip amount.

The site won’t load.

Unfortunately, we do experience technical difficulties. If difficulties persist, please let us know through the so we can try to troubleshoot and resolve as quickly as possible.

The pickup time I want is not available.

We allow for a limited number of online orders during each pickup window to help ensure we can make your order in a timely manner while also continuing to serve customers in the store. If a pickup time is not available, the available slots for this window have already been taken by other customers. If you need your order sooner, we may have availability if you visit us in-store to make your order sooner.

I made a mistake and need to change my order.

We change our minds all the time too. Just give us a call at the store you placed your order and let a team member know. We should be able to accommodate the needed change!

I ordered to the wrong store.

It happens! Please give the store you incorrectly ordered for a call to let them know. They can cancel and refund your order. You may have to re-order then for the correct store as we currently cannot transfer orders between locations.

Pickup Process

There are not pickup spots available.

Please park in another available space in our parking lot. If your pickup time has arrived and a pickup spot is still not available, please give the store a call to let them know you had to park in a spot other than a curbside pickup location.

It’s more than 5 minutes past my pickup time.

Please give us a call in the store. Sometimes things can get a little hectic and we can miss your arrival even though your order is ready.

I am in a different car than I said I would be in.

No problem, just give us a call in the store so we know what car to look out for!

I arrived earlier than my selected time.

We will make every effort to get your order out sooner, but we only have the capacity to make so many orders at once and ask for your patience as we make them in the order they have been received and are designated for other customers.

There was a mistake with my order.

Give us a call at the store as we want to make it right immediately. If you need help fixing beyond the store, fill out a on our website and we will get back to you in 24-48 hours to help resolve. We also ask that you let us know through our so we can understand where we went wrong and how we can improve in the future.

I cannot send the “I’m Here” alert to the store to let them know I arrived.

You will only be able to let us know of your arrival in the 15 minutes before your scheduled pickup time. In addition, you must be logged into your account for the pop-up to display. If you are still not able to provide that notification, please feel free to give us a call in the store. We will always be keeping an eye out for you regardless, but a reminder never hurts!