Online Order Scorecard

Questions? Refer to the Azzip Way!

Store *

Manager On Duty *

Grader *

Grader's Email *

Date Of Grading

Is the store set up appropriately prior to the rush with the appropriate checklist complete and the playbook intentionally filled out? *YesNo

Comments

Have jobs been assigned prior to the rush and are they being followed? *YesNo

Comments

Are in stock items available on online menu? *YesNo

Comments

Is order throttling turned on and set correctly? *YesNo

Comments

Is Order Ticket printer ink visible and legible? *YesNo

Comments

Are pizza makers appropriately communicating with in store guest? *YesNo

Comments

Are pizza makers communicating appropriately? Is the cut and pay station communicating appropriately? Noting REMOVE items, notes, etc. *YesNo

Comments

Are boxes or receipts being staged before an order exits the oven? *YesNo

Comments

Are extras and sides being gathered and placed into bags? *YesNo

Comments

Is the Order Delivery area setup and being used appropriately? Make sure there is a consistent spot for drinks, salads, bags, and pizzas. *YesNo

Comments

Is the team using the check boxes on the receipt to ensure extras are being gathered? Highlighting important notes on cut side? *YesNo

Comments

Did at least one order include a 6 star experience? Free cookie, timeliness remake, etc. *YesNo

Comments

Are orders being marked as complete upon delivery? *YesNo

Comments

Check 5 orders for Order Accuracy and Timeliness. Verify all REMOVE requests, Items, and Pickup Time versus Order Complete Time.

Order Name #1 *

Accurate? *YesNo

Pickup Time

Completion Time

Order Name #2 *

Accurate? *YesNo

Pickup Time

Completion Time

Order Name #3 *

Accurate? *YesNo

Pickup Time

Completion Time

Order Name #4 *

Accurate? *YesNo

Pickup Time

Completion Time

Order Name #5 *

Accurate? *YesNo

Pickup Time

Completion Time

Score out of 23

Did you catch any accuracy misses on verification before the item was delivered to the customer? This could help identify additional areas of opportunity to address for process improvements or employee training.

Additional Comments

Anyone else that should receive this?